Cisdem Video Converter for Windows FAQs

What are the limitations of the trial version for Cisdem Video Converter for Windows?

Below are the limitations of the trial version:

(1) It can only convert the first 5 minutes of every file, and only half of the file will be processed if a given file is less than 5 minutes. (2) You can only download 3 videos with the trial version.

Can Cisdem Video Converter for Windows rip protected DVD?

Yes. It converts the protected DVD like normal unprotected one without additional actions.

Can I trim the DVD

Yes, just load your DVD into the program, before converting your DVD to a digital file, you can click the pencil icon to get into the Edit window and trim the DVD.

Can I rip a blu-ray DVD?

Yes, Cisdem can rip both blu-ray DVDs and standrad DVDs. Just load your blu-ray DVD into the program, select an output format, click the Start button to start converting.

Can I convert audio file?

Yes, to convert audio file: 1. Drop it to main interface. 2. Click output format icon. 3. Select General Audio, then choose output format in the list. 4. Click Convert button.

Can I preview the video/DVD?

To preview the video/DVD, click the “Play” button on the thumbnail after adding it.

How to capture the snapshot from DVD/video?

After adding a DVD/video to the program, you can click the Play button to preview it. In the video player window you can click the “Snapshot” button to capture snapshot. All of them are saved as .jpg format on this location: ~/Movies/Cisdem Video Converter/Snapshot.

What to do when it gives me this error message “No DVD Detected”?

1. You can add the DVD again. 2. Restart the program, and then load the DVD again. 3. Eject the DVD disc, insert it to your PC, and then add it to the program.

The quality of the output file is poor. How to improve it?

Improper settings can result bad output quality, so you can tweak it. 1. Choose an appropriate format. 2. Click “Advanced Settings” button to expand the window and show Advanced Settings. 3. Choose Qualities to “High” or “Highest” on both Video and Audio sections.

Why did the conversion take so long?

1. It is a complex process when converting one format to another, involving compression, expansion, re-encoding, re-compressing etc.

2. Usually it is also related to the performance of PC.

What are the options to do If I get a failure download error message while downloading online video?

To download the online videos successfully, please always make sure you are using the latest version. That is, click menu button on the right upper corner> Check for Updates or you can directly download the latest version using the link below to ensure of it

Download link: https://download.cisdem.com/cisdem-videoconverter.exe

If you are already using the latest version but this program persists, please provide URL/link of the failure download videos and contact us at support@cisdem.com, we will be able to offer further assistance.

I had a DVD with multiple audio tracks and subtitles, but there is only one audio track and subtitles with the ripped MP4 file, why?

You are only allowed to select one audio track and subtiles while ripping the DVD, after loading the DVD disc, you can view all the audio tracks and subtitles and select the one you prefer to rip.

I had ripped a DVD with subtitles, why there are no subtitles with the ripped MP4 file?

After loading the DVD disc, the default setting for subtitls is 'No Subtitles', if you want to have subtitles, please select a language that you want.

How to register Cisdem Video Converter for Windows on multiple PCs in my household?

You can choose“License for 5 PCs”. One license can be used on up to 5 PCs.