Support

Activation & Registration FAQs

How do I register the program I bought?

It actually is very simple for you to unlock the program you purchased. If you use a Mac, you can first launch the trial version, click on "Help" on the menu bar, and then select the "Enter Keycode" or "Register XXX". In the registration window appears, you need to copy-n-paste the keycode received to the box and press "Register" to complete the process.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

What is the company’s updating policy?

Lifetime free updates for the app(s) you bought is provided by Cisdem.

What is the standard procedure for updating my software?

If you see your app has been updated to a more advanced version, you can update your copy of that app to this newer version. Just delete the existing copy from your computer first, download a copy of this app’s newer version, install it on your computer, and then activate it with your personal keycode. Your keycode may not be valid on the app’s newer versions, in which case you need to contact us to get a new one.

I entered the keycode you sent to me, but the software said "Registration info is invalid".Why?

There are several possible reasons for the failed registration. 1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code. 2. License code is for the old version, but you use it to register upgrade version. 3. You order or download wrong product, such as mix up Cisdem PDFConverter and Cisdem PDFConverterOCR.

What if I lost the license code?

If you lost your license code, please do not worry and get it instantly here.

Contact Us

Sales Team: sales@cisdem.com

Support Team: support@cisdem.com

Cooperation: partner@cisdem.com