Q: What’s the system requirement for Cisdem PDFConverter?
It requires macOS 10.8 and later (macOS Sierra included).
Q: The download link in the mail is expired. Where is the download?
To download the Cisdem PDFConverter, please visit Cisdem official website, and then click Try it free button on its product page. Find the dmg file, which usually ends up in Desktop or Downloads folder. Double click it to mount it. A new finder window showing the app icon will appear. You can move the icon to Applications folder from the window.
Q: How to update Cisdem PDFConverter?
To update the Cisdem PDFConverter, you should uninstall the earlier version first, and then download the new version from Cisdem. The registration is still valid after update.
Q: What is the limitation of the trial version?
The trial version provides all features except the pages limitation: only the first 5 pages of the imported file will be converted, and if it is less than 5 pages, the trial version will only convert the first 2 pages.
Q: How to register Cisdem PDFConverter?
Launch Cisdem PDFConverter, click Help > Register Cisdem PDFConverter on the menu bar. Copy-n-paste the key code to the Registration window that appears, and then click Register button.
Q: What output formats are supported by Cisdem PDFConverter?
Q: I want to convert password protected PDF file. How to do it?
PDF file may be protected by Open (User) password and Owner (Permission) password.
To convert an Open (User) password protected PDF, add it to Cisdem PDFConverter, and then enter the password to unlock it. To convert an Owner (Permission) password protected PDF, add it to Cisdem PDFConverter, and then convert it directly without entering password.
Q: When conversion is complete, why some files failed to convert?
Some characters in the PDF file may use non-standard encoding.
Q: Why is the font in the result different from the original?
The font in the PDF file may not be included in your Mac and the Microsoft office.
Q: Why is the quality of converted file poor?
Cisdem PDFConverter is good at convert normal PDF files especially for the ones thatonly contain text. There are some factors may affect the quality of result:
(1) The PDF contains many elements such as images, tables, special symbols, formula etc. (2) The background of PDF is colored or has a watermark.(3) The PDF is not clear.
Q: Why is the word file not editable?
The PDF you converted is a scanned PDF. To convert it, we highly recommend you use Cisdem PDFConverterOCR and OCRWizard.
Q: How to distinguish normal PDF file and scanned PDF file?
1. Open the PDF in Preview.
2. Try to copy text. 3. If you can copy text, it is a normal PDF file. If not, it is a scanned PDF file.
Q: Can I rotate my PDF file by Cisdem PDFConverter?
No, the app is not able to edit the PDF.
To rotate the PDF file: 1. Open it in Preview. 2. Select the pages with wrong orientation.3. Click the Rotate button.
Q: Does Cisdem PDFConverter keep the hyperlink after conversion?
Yes, the app will keep the hyperlink.
Q: Can I convert PDF files in batches?
Yes. To convert multiple PDF files:
1. Add them to Cisdem PDFConverter. 2. Highlight all of them by using Command + A.3. Click the Convert button.
Q: Why does not all PDF files start conversion at the same time?
Cisdem PDFConverter can only convert 5 files simultaneously, and other files are in waiting status.
Q: What happens if I cancel the conversion when it is not complete?
There’s no converted file in output folder. You’re able to convert the PDF file again.